Dear customer,
We are so sorry for our item not meeting your expectations.
We consulted with our warehouse to figure out this issue.
Because this is an international purchase, we do not provide a pre-shipping label for the return package , sorry about that.
According to our return policy, please return items which you had received for a full refund.
In order to solve the issue as quickly as possible, we suggest that you keep the products. We will refund you 15% money to your original card account .Can you accept it?
We hope you can accept the above suggestions , we are looking forward to hearing from you.
Once again,We apology to we have not met your expectations.
Best Regards
VIP CUSTOMER SERVICE
Return Address - 371 Little Falls Rd Ste 4, Cedar Grove NJ 07009